Refund and Returns Policy

1. Return Eligibility

• Returns must be initiated within 7 days of delivery.
• Items must be unused, unwashed, and in original packaging with tags intact.

2. Non-Returnable Items

• Sale items are not eligible for return.

3. Refund Process

• Once the returned item is inspected, the refund will be credited within 2-5 business days to the original payment method.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

5. Exchange Policy

• Exchanges are allowed for size issues or defective products. Contact customer support for assistance.

6. Exchange Process

• Once your request for exchanging an item has been placed, it will be picked up from the address within 2-3 business days. Once it arrives to our warehouse and we have inspected it for quality purposes, the exchanged product will be delivered to your address within 2-5 business days.

7. How to Initiate a Return
Email prettypetalsstore11@gmail.com with your order number and reason for return.